You can't wait to receive your order and we understand you...
We do our best for you. You will receive it within sixteen to eighteen days after dispatch, knowing that it takes one to three days for dispatch.
You will be kept informed of the dispatch of your order by e-mail. You can follow its progress on our order tracking page or by clicking on the link in the confirmation email.
Your patience will be rewarded. We're sure you'll love your products!
I ONLY RECEIVED PART OF MY ORDER, IS THIS NORMAL?
Rest assured, this is completely normal. To enable you to obtain items that are already available as quickly as possible, we ship your order in several instalments.
DO YOU HAVE A GUARANTEE IN CASE THE PRODUCT IS NOT SUITABLE?
Our guarantee is: satisfaction, exchange or refund. Valid up to 30 days after receipt of your order. So no matter why you want to complain,contact us. You will be quickly helped.
All you have to do is return the item(s) to us. However, the return costs will remain your responsibility.
WHAT IF I MADE WRONG IN THE DELIVERY ADDRESS OR WANT TO CANCEL MY ORDER?
You must notify us within 24 hours of placing your order. We will be able to help you without problems. On the other hand, beyond 24 hours, it will be too late to modify the address, and you will have to return your package to us to obtain a replacement. Le Marchand Futé cannot be held responsible.
WHAT IF MY ORDER ARRIVES DAMAGED?
Don't panic. If your order arrives damaged, contact us. We will respond to your complaint.
We will replace the item and send the new item at our cost.
IS YOUR SITE SECURE?
We make every effort to ensure that your personal data is not lost, misused, accessed, disclosed, modified or destroyed inappropriately.
If you provide us with your credit card information, it will be encrypted using SSL security protocol and stored with AES-256 type encryption. We are never in possession of your banking information and follow all PCI-DSS requirements to guarantee you the best possible security.
You are guaranteed to shop safely at Le Marchand Futé!